What is Phishing?

Phishing attacks are intended to collect your personal data, financial information or install viruses/trojans on your machine. They can be delivered by many methods

• Email: A message containing a link to a malicious website or a faked login form designed to capture your username and password. Typically this mail will offer you something that seems too good to be true (free tokens) or claim you need to visit a link for some urgent reason (to Validate your account or similar)
• Skype & other messengers: People claiming to be Cam4 staff asking you to do something (private shows, an audition, a problem with your account, etc) or again links that may be malicious or images that may be infected. 
• Inbox messages: Faked messages saying you received a tip or gift, links requiring login – you may also see these appear in chat

What can you do about it?

• Don’t reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in email. 
• Before sending or entering sensitive information online, check the security of the website. 
• Pay attention to the website’s URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com versus .net). If you look at the site URL in the browser address bar you will see the following

The presence of the padlock to the left of the URL shows that we have the security certificate for the domain and the link is valid. A faked page will not have this. See the example below

1. The padlock shows with a red line through it, showing this is not a secure site
2. Note the domain name does include cam4 but is not cam4.com.

Please pay attention to links like this provided through any method, particularly those asking you to login or provide personal information

Protect yourself

• When in doubt, throw it out: Links in email, tweets, posts, Skype etc are often how information is compromised. If it looks suspicious, even if you think you know the source, it’s best to delete or – if appropriate – mark it as junk.
• Think before you act: Be wary of communications that ask you to act immediately, offers something that sounds too good to be true or asks for personal information. If you want to check if the request is valid, please contact us directly at support@cam4.com, do not use the link you received.
• Use a strong password: Make sure you do not use the same password for everything. Some tips on using a good password can be found here
• Lockdown your account: In addition to a good password, make sure to add your security questions for additional protection. You can also add 2-factor authentication by using our SMS verification system

To add an additional layer of security and prevent others from being able to login to your account you can now set up SMS verification, it only takes a few seconds to do.

Setup

1. Login to Cam4. Click your circular profile avatar located at the top right of the page
2. Within the drop-down menu, choose My Account
3. Within My Account, select the upper middle tab labeled Account Settings
4. Click on the button labeled Security and scroll down to SMS Verification

5. Please choose your country, add your cell phone number and your Cam4 password.
6. Once you click submit, a code will be sent to your phone
7. Once you enter the code on Cam4 your SMS setup will be complete

Can I disable SMS?

Yes, you can disable SMS by entering the SMS code sent to your phone and your Cam4 password. If you do not have access to your phone or can’t recall your Cam4 password please contact support@cam4.com

Can I change my phone?

Yes, you can change your phone by editing the details previously provided during the original setup

What if I lose my phone?

Please contact support@cam4.com for assistance.

There is no way to tell if someone tipping is fraudulent, but there are things you can look for to protect yourself that will help keep it to a minimum and also benefit your fellow broadcasters.

New Members

You can see when someone became a member of CAM4 by checking their profile. Brand new users tipping large amounts may be an indicator of fraud.

Please keep in mind that not all new members are fraudulent. Someone with a longer history at CAM4 does tend to be safer but there is always a possibility of a member contacting their bank and stating they did not make the purchases (chargeback).

Tipping Behavior

There are things you can look for during your show that should be a red flag as possible fraud. Here are a few:

• If you are chatting while clothed (not performing) and someone tips you – especially large amounts and they are not a regular.
• Someone tipping you more than requested.
• Someone tips without chatting or making a request – especially if “requests” is one of your goals.
• Someone tips and then immediately leaves the room.

Most tippers, especially new ones, will tip in small numbers to see if a broadcaster will follow through with goals or requests.

Rule of thumb: someone spending money wildly may not be spending their own.

Track Your Fraud

If you have repeat fraud from a particular country it may be time to add that country to your block list.

What Do I Do If I Suspect Fraud?

If at any time you feel someone is fraudulent and wish to refuse their tip, please notify us at fraud@cam4.com and we will take care of that for you.

Please keep in mind that all tokens tipped are purchased through one of our processors. Voids are tokens that were purchased with a stolen credit card or the tipper contacted their bank stating they did not make the purchase.

There is no such thing as ‘fake tokens’. Token adders are exe files that are designed to steal your log-in and compromise your account and should never be clicked on. If you find a link to a token adder please report it to us at: technical@cam4.com so we can have it removed.