Gold Membership

How do I update my card information?

If you wish to change the credit card on file or see other payment options, please do the following:

  • Log into your Cam4.com account
  • Click your circular profile avatar in the top right of the screen
  • Choose My Account
  • Select the Account Settings tab and then choose Payments & Subscriptions
  • Turn Enable 1-Click Checkout for Easier Purchases to off. Click Save

    This will require you to enter your payment information each time you make a purchase.

    You can re-enable the one-click option by following the above steps and turning Enable 1-Click Checkout for Easier Purchases on. Remember to Save any changes

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Why has my credit card been declined?

Sometimes an order may not go through because your credit card is declined. Only your credit card issuer or financial institution can confirm the specific reason for a declined credit card.

If you have contacted your credit card issuer or financial institution and they state there is not a problem, we can only suggest that you contact the billing processor for additional information.

If your credit card information is saved and you wish to try a different credit card you will need to turn off the 1-Click Checkout option in your Cam4 account so you can enter your new card details.

  • Log into your CAM4 account if not logged in already
  • Click on your circular profile avatar located at the top right of the page
  • Select My Account within the drop-down menu
  • Select the upper middle tab labeled Account Settings
  • Click the Payments & Subscriptions button
  • Turn the switch next to Enable 1-Click Checkouts for Easier Purchases to the off position

If you wish to keep your card information on file, simply toggle the switch beside Enable 1-Click Checkouts for Easier Purchases to the on position and it will store your new card details.

Billing Support

Contact the payment processor you used when purchasing your Gold membership by visiting their support link. Your transaction ID can be found on your bank/credit card statement. You can also contact the payment processor via email or phone.

For your discretion, your charges will appear as GRANITY ENTERTAINMENT on your statement.

Epoch – Credit Card Support

If you wish to cancel your Gold membership purchased through Epoch please visit https://epoch.com/find_purchase?ref=bl

SegPay

If you wish to cancel your Gold membership purchased through SegPay please visit https://cs.segpay.com/

DialXS (Payments made via iDEAL, Bankcontact, GiroPay, Sofort/Klarna & Dankort & Credit card payments to CuroPayments)

If you wish to cancel your Gold membership purchased through DialXS please visit www.dialxs.com/cam4cancel-subscription/

Commdoo

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Can I buy a gold membership with tokens?

You can purchase a gold membership with tokens if you have 125 tokens available in your account.

Broadcasters – You will need to complete the following steps (Your account must be verified and approved to make this request):

  1. Log into your CAM4 account
  2. Click on your circular profile avatar located at the top right of the page
  3. Select Broadcaster Dashboard within the drop-down menu
  4. Select Request Payment located on the left side of the page under Payments & Insights
  5. 5. You will need to convert your earnings to tokens. Make sure the payment method is set to Cam4 Tokens and then request an amount of 125 tokens
  6. Click on the green button labeled Upgrade to Gold. This is located at the top right of the page.

 When the purchase screen appears, you should see the Cam4 Tokens Card.

If you cannot see the Cam4 Token card to make the purchase, this means you have 1-Click Checkout enabled in your account.

  • Log into your CAM4 account if not logged in already
  • Click on your circular profile avatar located at the top right of the page
  • Select My Account within the drop-down menu
  • Select the upper middle tab labeled Account Settings
  • Click the Payments & Subscriptions button
  • Turn the switch next to Enable 1-Click Checkouts for Easier Purchases to the off position

You should now be able to click on the green UPGRADE TO GOLD button and see the card.

NOTE: You will need to make sure you maintain a minimum of 125 tokens in your account each month to continue renewing the membership

How can I remove my credit card information?

If you wish to remove the credit card information stored, you need to do the following:

  • Log into your CAM4 account if not logged in already
  • Click on your circular profile avatar located at the top right of the page
  • Select My Account within the drop-down menu
  • Select the upper middle tab labeled Account Settings
  • Click the Payments & Subscriptions button
  • Turn the switch next to Enable 1-Click Checkouts for Easier Purchases to the off position

This will require you to enter your payment information each time you make a purchase.

You can re-enable the 1-Click Checkout option by following the above steps and toggling the switch next to Enable 1-Click Checkouts for Easier Purchases to the on position