You have several tools available to deal with rude members in your chat. Click on the username of the abusive viewer and select one of the following:

• Kick – Removes the user from the room, but they can return. (Please note: Using this option applies a negative mark against a members account. Too many negative marks will result in loss of chat for that member throughout the site.)
• Ban – Removes the user from the room permanently.
• Silence – The user may remain in the room, but they may no longer use the chat.

You may also assign someone as a Moderator to give them access to these tools in your room.